Enterprise service terms

Availability, support, incident handling, and remedies are agreed in each signed Enterprise contract.

Draft. Not legally binding. This page does not promise a public service level or reply-time commitment. Executable terms require a signed order form from Treehouse in Valhalla Ltd.

Draft version: 29 September 2026

Contract scope

Enterprise service terms are scoped to the customer's deployment and recorded in the signed order form. They may cover availability measurement, support channels, incident communications, maintenance, remedies, exclusions, and reporting.

Self-serve plans

Free and Team are provided under the standard Terms of Service. No separate service commitment or service credit applies unless Treehouse in Valhalla Ltd has signed an agreement that says otherwise.

Enterprise contracts

An Enterprise order form controls the specific service terms for that customer. If it conflicts with this draft page, the executed agreement controls.

Contact

Contact hello@deny.sh for procurement review and executable terms.